Privacy

Privacy Policy for FENIX Connect
Effective Date: May 22, 2025

Thank you for using FENIX Connect, a wireless workforce provisioning application developed to support the deployment, configuration, and management of FENIX hardware, including Smart Valves and Endpoints.

This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application.

1. Information We Collect

FENIX Connect is designed for enterprise use and does not collect personal information from users for marketing or advertising purposes. However, in order to function properly, the app may access and use the following types of information:

  • Device Information: Includes device model, operating system version, and device identifier to ensure compatibility and for troubleshooting.
  • Location Data (if enabled by user or required by functionality): Used only to assist with device provisioning and asset location tagging.
  • Network Access: Used to connect to FENIX servers for configuration and provisioning tasks.
  • User-Provided Data: Information manually entered by users, such as device IDs or job-specific metadata, is used solely for operational purposes and not shared.

2. How We Use Your Information

The information we collect is used strictly for the following purposes:

  • To enable device provisioning, installation, and management
  • To diagnose and fix application-related issues
  • To ensure security and prevent unauthorized access
  • To improve application performance and reliability

3. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may disclose information:

  • To comply with legal obligations
  • To protect and defend the rights or property of our company
  • With authorized enterprise administrators, if the app is used under an enterprise license

4. Data Retention

We retain operational data only as long as necessary to support your enterprise account and in accordance with your organization’s data policies. Any temporary data cached on the device is removed according to standard app lifecycle protocols.

5. Security

We take reasonable and industry-standard security measures to protect the data collected by FENIX Connect. This includes encrypted data transmission and secure authentication methods. However, no method of transmission over the internet is 100% secure.

6. Children’s Privacy

FENIX Connect is intended for professional use by authorized personnel and is not designed for or marketed to children under the age of 13.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app or on this page with a revised “Effective Date.”

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Fenix USA, LLC
1755 Telstar Drive, Suite 300
Colorado Springs, CO 80920
Email: support@fenixusa.com
Phone: (800) 858-8593